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Return Policy

Comfort's Best offers a 30 - 90 day "koalaty" guarantee. If you are not 100% satisfied with your order, simply return it*. There are some exceptions detailed below. Please note that any exception to our return policy is for the health and safety of our customers.


  • Call a comfort care specialist 1-888-450-0045 to obtain a Return Authorization (RA).
  • Comfort's Best care specialists are available 7 days a week, from 8 am through 11 pm Nationwide. 
  • Once we receive and inspect your return, we will issue a refund for the original purchase amount.*  The amount paid for expedited shipping on the original order is not refundable.
  • It usually takes us 5 - 7 business days to process the return once we receive it in our warehouse.

 At Comforts Best we sell a wide variety of products from selected manufacturers that keep you comfortable.  Each of our manufacturing partners has different procedures for returns. To avoid any delay in receiving your refund, please review the details below.



At, we work hard to ensure you are getting the right shoe but occasionally, you have to return your shoe or exchange your shoe for a different size. We pride ourselves on our customer service and want you to be 100% happy. Return ground shipping is FREE for any returns or exchanges as long as you have bought them from Comforts Best. 

We accept RETURNS and Exchanges within 90 days of your original purchase date (On ALL Dr. Comfort Shoes).  

All RETURNS must be received in their original packaging.
Returns must be unworn and in their original condition. 
Shoes must be purchased from Comforts Best.

* PLEASE NOTE: FREE ITEMS supplied with your shoes MUST BE RETURNED along with the shoes. The retail cost of any Free item not included with your return, including inserts or socks, will be deducted from your refund.

Here is how the return process works:

  • Call us at 888 450-0045 to Obtain a Return Authorization
  • We will email you a Return Order From and a Fedex Return Label at no additional charge.
  • Simply tape the Return Order Form and the Return Label on the outside of your return shipping box. Please do not use the shoebox as the primary shipping box. This will damage the original packaging and will result in a minimum of a $10 re-boxing fee.
  • Drop off your exchange at any Fedex location. To find a location near you, please visit



BLUE CHIP MEDICAL* - 30 Day Return on unopened items.

  • Call us or email us to obtain a Return Authorization. 
  • We will email you a return address label.
  • Customer bears the cost of return shipping and 20% restocking fee on non-powered systems and 50% on powered systems.
  • Please use the original packaging and ensure that any retail box and accessories are included. Items missing from the return will void the RA and the item will be shipped back to you.
  • Mattress Parts and replacement pumps are not returnable
  • Custom products are not returnable 



There are some exceptions to Comforts Best 30 day return policy such as:

  • Custom Made Products - Custom Products cannot be returned. These are products that are built specifically to custom specifications as per the customer's request.
  • Health Care Products - Mattresses and cushions that have been opened are not returnable... unless there is a manufacturer's defect. Our policy is there to protect your safety and safety of others from the possibility of transmitting disease. This is especially true for those who have a compromised immune system.
  • Refused Shipments - If a shipment is refused, even if you received free shipping when purchased, the cost of the shipping to you and back to the vendor and restocking will be deducted from your refund.


  • In the unlikely event that you have experienced a manufacturer's defect, the above restrictions may not apply.
  • The customer bears the cost of return shipping, HOWEVER, once inspected by the manufacturer if the defect is found to be the fault of the manufacturer, Comforts Best will issue you a store credit for the amount of the return shipping.