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Return Policy

Comfort's Best offers a 30 - 90 day "koalaty" guarantee. If you are not 100% satisfied with your order, simply return it*. There are some exceptions detailed below. Please note that any exception to our return policy is for the health and safety of our customers.

TO RETURN:

  • Call a comfort care specialist 1-888-450-0045 to obtain a Return Authorization (RA).
  • Comfort's Best care specialists are available 7 days a week, from 8am through 11pm Nationwide. 
  • Once we receive and inspect your return, we will issue a refund for the original purchase amount.*  The amount paid for expedited shipping on the original order is not refundable.
  • It usually takes us 5 - 7 business days to process the return once we receive it in our warehouse.

 At Comforts Best we sell a wide variety of products from selected manufacturers that keep you comfortable.  Each of our manufacturing partners has different procedures for returns. To avoid any delay in receiving your refund, please review the details below.

Pet Products - Returns and Exchanges

We at Comforts Best really care about you and your pet and want to offer you a fantastic experience when you order from us.  We strive to bring you top products, made in the US as well as in Europe, and want you and your pet to be completely satisfied and happy with your purchase.

Each designer has a different measuring chart so be sure to measure your pet according to the designer’s measuring chart. Please measure your pet carefully and accurately. If you have any questions or need help regarding sizing, please call us directly before placing your order. We are happy to help. Returns can be easily avoided this way.

Custom Pet Products
Measure accurately! Custom Pet Products are not returnable.
Call us for Shipping times on custom items. Standard shipping times do not apply.

Please check the sizing charts to each designer and brand as they differ in sizing.
Each designer's return policy is different. Some items may not be eligible for a return and or exchange, please check each listing. Please contact us in advance before placing an order should you have any questions. We are more than happy to assist you. Our goal is that we want you to be happy.

1.   For items that are eligible for exchanges or returns, the request must be made within 7 days of the receipt of your order. This may be done on the phone or email.  All exchanges and/or returns will require a Return Authorization from www.ComfortsBest.com. Any item returned without a Return Authorization will not be processed and returned to the customer at the customer’s expense. The RMA is good for seven (7) business days. Please send an email to returns@comfortsbest.com within 7 days of the receipt of your order. 

Please include the following in your email:

  • Your Name
  • Order Number
  • Date of Purchase
  • Item Number
  • Your complete name and your return shipping address

You will receive an email from us notifying you of your new order number for the exchange or the applied store credit.

Please be advised, that until there is proof that we have received your merchandise, it is your property. Comforts Best is not responsible for items that is damaged or lost in transit. We suggest that you put tracking and insurance on your merchandise. Items returned through the U.S. Mail and only using insurance without delivery confirmation can still be lost in transit. Insurance itself does not provide proof of delivery. If an insured item does become lost, it is the customer’s responsibility to file a claim with the carrier to cover their loss. Please always hold on to your shipping receipt.

2.  All exchanges and returns that are eligible must be in their original packing, with their original tags, unused, unworn, and in saleable condition. Items that are not returned in their original packaging in saleable condition may be subject to a 50% restocking fee. The items must not contain any pet residue, hair, smells, stains, etc. If the item(s) has been worn, used, damaged, washed or in any way, not in the original packaging with the tags, returned without a receipt from our store, not in a saleable condition, or returned after 30 days, we cannot  honor the return. We are not responsible for any damage that was caused by your pet and cannot honor any returns or exchanges for anything that has been used, is not new, or not in it’s original new condition or in it’s original packaging. Items must not be worn, used, washed and/or altered.

3.  If you receive an item that you ordered from us and it arrives damaged or defective, please contact us immediately upon receipt within 48 hours of receiving said merchandise. If you are being delivered a box that looks like it has been damaged, do not accept or sign for it. It will be returned to us and a new one will be sent to you. We will offer you a replacement, an exchange or a credit. Please give us the order number, the date and the item number as well as your name. We may also ask for a photo of the defective item.

4.  You will receive a store credit from us upon receiving your return as long as the conditions of the return are met in item #2. Please allow us up to seven (7) business days for processing returns after we have received your return. The store credit will be sent to you via email. You will be able to shop for any items that we carry at the this time. Due to inventory that is constantly changing with new designs and products, you may not be able to get the exact item that you initially purchased. Your store credit will be good for one year from the date that it was issued.

5.   Items that may not be allowed to be returned are:

  • Personalized Items
  • Sports Teams Items
  • Special Order Items
  • Custom Items
  • Seasonal Items
  • Jewelry
  • Grooming Products
  • Pet Steps
  • Pet Covers
  • Pet Carriers
  • Pet Beds
  • Treats and Bakery Items
  • Pet Shoes
  • Sales, Clearance or Discontinued Items
  • Toys, Beds, Bowls, Feeders, Carriers, Blankets, Belly Bands, Diapers, all due to Strict Health Regulations cannot be exchanged or returned. (After all, would you want to purchase something that someone else's pet may have slept in or tried out?)

If you have any questions regarding the return policy of a particular item, please email us at returns@comfortsbest.com. You may always call us toll free at 1-888-450-0045. Please leave a message if you do not reach us directly and someone will return your call.

6.  You must contact us within 30 days of when you placed your order if your order did not arrive. We cannot be held responsible if you wait and notify us after 30 days. 

7.  A 20% restocking fee may be applied at the discretion of the management. Your first exchange will not incur any restocking fees. A 20% restocking fee my be applied to any subsequent exchange from the original order.

8.  Shipping and handling charges are not refundable. If you received free shipping (usually orders over $100.00 or a free special promotion), on your order, and you decide to return a part of your order, we will issue a credit to you less the flat rate shipping of that item from the original order. The customer is responsible for all shipping costs unless otherwise noted. These shipping costs include shipping any item back to us and the shipping of a reorder.

9.  We strive to give you the best customer and shopping experience for you and your furry friend. Please feel free to email us at sales@comfortsbest.com. You may also call us toll free 1-888-450-0045. We are available 7 days a week from 8am-8pm EST. Please leave a message on our voicemail if you do not reach us directly.

Returns and Exchanges for Jax and Bones:
For Jax and Bones Beds, we want you to be happy with your order. These are custom made beds and are designed and made specifically for you. Should you order the wrong texture, color or size, please contact us immediately. We will do our best to accommodate you to exchange your order as long as you contact us within 14 days from the date of the ship date. You will receive a RMA (Return Authorization Number) which must accompany your exchange order. The item must come back in resalable condition, with original tags and packaging. Please no doggy drool or doggy hair. Customer pays for returning the exchange shipping both ways unless a manufacturer's defect. This is for exchange only.


SHOES by DR. COMFORT - 90 DAYS RETURN ON SHOES

RETURNS & EXCHANGES

At ComfortsBest.com, we work hard to ensure you are getting the right shoe but occasionally, you have to return your shoe or exchange your shoe for a different size. We pride ourselves on our customer service and want you to be 100% happy. Return ground shipping is FREE for any returns or exchanges as long as you have bought them from Comforts Best. 

We accept RETURNS and Exchanges within 90 days of your original purchase date (On ALL Dr. Comfort Shoes).  

All RETURNS must be received in their original packaging.
Returns must be unworn and in their original condition. 
Shoes must be purchased from Comforts Best.

* PLEASE NOTE: FREE ITEMS supplied with your shoes MUST BE RETURNED along with the shoes. The retail cost of any Free item not included with your return, including inserts or socks, will be deducted from your refund.

Here is how the return process works:

  • Call us at 888 450-0045 to Obtain an Return Authorization
  • We will email you a Return Order From and a Fedex Return Label at no additional charge.
  • Simply tape the Return Order Form and the Return Label on the outside of your return shipping box. Please do not use the shoebox as the primary shipping box. This will damage the original packaging and will result in a minimum of a $10 re-boxing fee.
  • Drop off your exchange at any Fedex location. To find a location near you, please visit http://www.Fedex.com.

 

SPAROOM - 30 Day Return

  • Call us or email us to obtain a Return Authorization. 
  • We will email you a return address label.
  • Customer bears the cost of return shipping.
  • Please use the original packaging and ensure that any retail box and accessories are included. Items missing from the return will void the RA and the item will be shipped back to you.


BLUE CHIP MEDICAL* - 30 Day Return on unopened items.

  • Call us or email us to obtain a Return Authorization. 
  • We will email you a return address label.
  • Customer bears the cost of return shipping and 20% restocking fee on nonpowered systems and 50% on powered systems.
  • Please use the original packaging and ensure that any retail box and accessories are included. Items missing from the return will void the RA and the item will be shipped back to you.
  • Custom products are not returnable 

 

RETURN EXCEPTIONS

There are some exceptions to Comforts Best 30 day return policy such as:

  • Custom Made Products - Custom Products can not be returned. These are products that are built specifically to custom specifications as per the customers request.
  • Health Care Products - Mattesses and cushions that have been opened are not returnable... unless there is a manufacturers defect. Our policy is there to protect your safety and safety of others from the possibility of transmitting disease. This is especially true for those who have a compromised immune system.
  • Refused Shipments - If a shipment is refused, even if you received free shipping when purchased, the cost of the shipping to you and back to the vendor and restocking will be deducted from your refund.

MANUFACTURERS DEFECTS

  • In the unlikely event that you have experienced a manufacturers defect, the above restrictions may not apply.
  • The customer bears the cost of return shipping, HOWEVER, once inspected by the manufacturer if the defect is found to be the fault of the manufacturer, Comforts Best will issue you a store credit for the amount of the return shipping.